Returns Policy

Returns

If you wish to return your SOAKs, simply fill out the the return slip that came with your order when it shipped. If you misplaced it, not to worry–we just need a little information. Include a note with your name and shipping address and tell us if you want an exchange of refund.
Send it back to:
SOAK
10 Little West Street
4B
New York, NY 10280
We accept exchanges and returns (as long at the slides were not worn or damaged) within 30 days from the purchase date.
When you’re happy, we’re happy. So please fee free to give us feedback on our products. We are 100% committed to your satisfaction and are happy to chat it out if that’s easier. Call us at 212-786-4136. If we miss your cal, leave a message and we’ll get back to you within 24 hours. The same goes for email – message us at info@definitionofsoak.com and we’ll get back to you within 24 hours.

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